Return Conditions

We want you to be completely satisfied with your purchase from ATMOS. If something is not right, we are here to help.

Right of Withdrawal

If you are a consumer within the European Union, you have a statutory right of withdrawal.

If you wish to exercise your right of withdrawal, you can contact us via email or use our withdrawal form. Full information regarding your statutory rights, the conditions, and the withdrawal process can be found in our cancellation policy.

Please contact us before returning an item so that we can provide you with the appropriate return instructions.

Conditions for a Return

To be eligible for a return, the item must be:

  • unworn and unused,
  • in its original condition,
  • returned in the original packaging,
  • returned with proof of purchase.

Please check your order immediately upon receipt and contact us as soon as possible if you identify any issues.

How to Initiate a Return

Please contact our customer service team before returning an item.

Email: support@atmosclo.com

Alternatively, you may use our withdrawal form if you wish to exercise your statutory right of withdrawal.

Once we receive your request, we will provide you with all the necessary information for the return.

Returns made without prior contact may lead to delayed processing.

Return Shipping Costs

Unless otherwise required by law or in cases of defective or incorrectly delivered items, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service, as ATMOS cannot accept liability for packages lost in transit.

Damaged, Defective, or Incorrectly Delivered Items

Please check your order immediately upon receipt.

If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible at:

support@atmosclo.com

To help us process your request as quickly as possible, please send us:

  • your order number
  • a brief description of the problem
  • clear photos of the product and, if applicable, the packaging

We will review your request as soon as possible and find the best possible solution with you.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued using the original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund.

Exchanges

If you would like to exchange an item, for example for a different size, please contact us before returning your order.

We are happy to assist you and inform you of the available options.

Questions?

If you have any questions about returns, refunds, or exchanges, please feel free to contact us.

ATMOS Clothing

Email: support@atmosclo.com