We currently ship to customers in selected European countries.

Shipping Destinations

We currently ship to:

• Austria
• Germany
• France
• Italy
• Netherlands
• Poland
• Switzerland

We are continuously working to expand our shipping network, with additional countries coming soon.

Shipping Rates

Free Shipping

We offer free shipping to all European Union countries that we currently deliver to.

The following shipping rate applies to deliveries to Switzerland:

Any applicable shipping costs will be displayed during checkout.

Order Processing

In-stock items are typically processed within 1–2 business days after the order has been placed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Preorder Items

If a product is marked as a preorder on its product page, the estimated delivery time is approximately 4–5 weeks.

This timeframe includes production, order processing, and shipping.

Please note that delivery times may be slightly extended due to production schedules, public holidays, carrier delays, or other circumstances beyond our control.

If your order contains both in-stock and preorder items, the entire order may be shipped once all items are available. Where operationally possible, items may also be shipped separately.

The applicable estimated delivery time will be displayed on the relevant product page.

Estimated Delivery Times for In-Stock Items

The following estimated delivery times apply after dispatch:

All delivery times are estimates and may vary during public holidays, promotional periods, customs processing, or due to circumstances beyond our control.

Shipping Carriers

Orders are shipped via Austrian Post (Österreichische Post) or another trusted shipping partner, depending on the destination and operational requirements.

All shipments include tracking.

Customs and Import Charges

Orders shipped to countries outside the European Union, particularly Switzerland, may be subject to additional charges, including:

• Import VAT
• Customs duties
• Customs clearance or carrier processing fees

These charges are determined by the relevant authorities or service providers in the destination country and are the responsibility of the customer.

ATMOS has no control over these charges and cannot predict their amount.

Shipping Address

Please carefully check your shipping address before completing your order.

Once an order has been processed or dispatched, it may no longer be possible to change the shipping address.

Failed Deliveries and Returned Shipments

A shipment may be returned to us for reasons including:

• An incomplete or incorrect shipping address
• Refusal of delivery
• Failure to collect the parcel within the carrier's collection period
• Repeated unsuccessful delivery attempts

Where permitted by applicable law, any resulting shipping costs, return shipping costs, customs charges, or other carrier fees may be deducted from a potential refund.

Shipping Delays

After an order has been handed over to the shipping carrier, delivery may be delayed due to customs processing, public holidays, weather conditions, operational disruptions, or other circumstances beyond our control.

If your tracking information has not been updated for an unusually long period, please contact us. We will review the shipment with the shipping carrier.

Questions

If you have any questions regarding shipping or delivery, please feel free to contact us:

ATMOS Clothing

Email: support@atmosclo.com